Over the past decade, there has been a massive amount of change and innovation in the technology space. Without doubt, this has impacted almost every facet of the business environment – from operations, finances, and communications to HR management.
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When business owners find themselves negotiating leases and contracts with landlords and service providers, they often start on the back foot. Many are coerced into agreements that have hugely unfavourable terms, simply because they don’t know any better. Office telephony provides a classic example. When moving offices, or expanding into new and bigger premises, business owners are faced with questions around their existing PBX systems. What usually happens is that PBX providers convince business owners to purchase a new PBX system for the new space, and to sign a new, long-term contract.
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When it comes time to move offices, PBX systems are usually the last thing on your mind. Faced with the countless headaches around moving into a new space and signing a new lease, office telephony tends to be overlooked. And when the question does arise, most business owners turn toward their existing PBX system – and investigate how to move it into the new space.
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With the rapid adoption of smart mobile devices, Cloudbased office productivity applications and fast, reliable connectivity, the concept of a ‘virtual office’ has now become very real. And increasingly, mission critical.
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When it comes to SMEs, the choice of business telephony and the equipment that comes with it is largely dictated by the owner of the business. Within larger companies, it is the CIO, the IT manager or the operations manager who has traditionally been in charge of key decisions. Increasingly, however, the end user is playing a powerful role in this decision making process by demanding flexible tools and solutions to communicate within and outside of the enterprise.
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For many small and medium sized business owners, managing the administration and costs associated with telephony is an ongoing struggle. Particularly for owners and managers that have to run various businesses and departments under a shared services model, correctly allocating costs and managing usage is a mammoth task.
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In today’s always-on, hyper connected business environment, customers are beginning to demand that products and services – and customer support – are delivered seamlessly and (almost) instantaneously. In an era in which a great deal of information can be delivered via a simple click of a mouse or tap on a screen, there is little patience for dropped calls or long lead times.
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In today’s frenetic, always-on corporate environment, keeping track of calls, messages – and communications in general – is a gargantuan task. One only has to glance at executive Personal Assistants and receptionists to realise that internal communication is a complex, and often stressful, daily challenge.
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High-quality communication plays a great role in the contemporary world.It is not enough to use an ordinary phone and browse the global internet to start an efficient business.The goal is to decrease communication cost and, at the same time, expand functionality. This can be done with the help of the latest systems.
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The Ministry of Telecommunications and Postal Services has revealed that it is going to develop a policy on reducing data costs in South Africa. By March 2016 the Ministry of Telecommunications and Postal Service plans to have developed a policy directive for the reduction of data costs.
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