With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this information stored safely and securely is just the start however, as the cloud now opens up the possibility of greater insights and analysis that businesses need to optimise their processes.
Read More
While a growing number of organisations have been forced to enable remote working in light of various levels of global restrictions, the focus has often been on digitisation in terms of moving applications to the cloud. But, a greater emphasis needs to be placed on nurturing cloud communities to ensure that secure access to apps and data is provided to the right people.
Read More
With remote working steadily becoming entrenched in several sectors, companies are looking for ways in which to provide their employees with access to tools that help them do their jobs more easily and efficiently, and give them the information they need to meet and exceed customer expectations.
Read More
In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people’s phones to communicate at scale and provide improved customer service through quick replies, automated messages and compelling status updates.
Read More
As any great business leader, athlete, or performer would insist, focus is the key to achieving any worthwhile goal or outcome. Without laser beam focus, the desired level of perfection can never truly be attained.
Read More
Over the past decade, there has been a massive amount of change and innovation in the technology space. Without doubt, this has impacted almost every facet of the business environment – from operations, finances, and communications to HR management.
Read More
With the rapid adoption of smart mobile devices, Cloudbased office productivity applications and fast, reliable connectivity, the concept of a ‘virtual office’ has now become very real. And increasingly, mission critical.
Read More
When it comes to SMEs, the choice of business telephony and the equipment that comes with it is largely dictated by the owner of the business. Within larger companies, it is the CIO, the IT manager or the operations manager who has traditionally been in charge of key decisions. Increasingly, however, the end user is playing a powerful role in this decision making process by demanding flexible tools and solutions to communicate within and outside of the enterprise.
Read More