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A cloud-based unified communications platform that synchronises fixed line and mobile voice, video and chat

Telviva One, the UC platform that opens up a whole new world of communications.

Whether you’re a Telco Carrier, IT Integrator or Network Operator/ISP, leverage Telviva’s cloud based platform and brand the service as your own.

Fixed-line and mobile voice, chat, video, and social media channels are combined and synchronised on one intelligent cloud-based platform for internal and external communications. A platform that synchronises popular tools like Microsoft Teams and WhatsApp; that synchronises Microsoft and Google calendar and address books; that synchronises CRM systems. Both options – Telviva One Essentials and the more comprehensive offering, Telviva One Premium– will reduce operating costs while increasing productivity and profitability as they take customer experience to a whole new level.

Would you like to become a partner?

Reseller

If you do not have existing Enswitch infrastructure but want to resell Telviva One to your clients.

Enswitch

If you have an existing Enswitch PBX, you can simply add Telviva One on top of your users’ existing infrastructure so they can gain access to new features and functionality.

Synchronised communications with Telviva One means never missing another opportunity

No more lost calls. No more missed opportunities. Instead, your clients can look forward to more first call resolutions, more productivity, profitability, and hugely enhanced CX.

And adding to all of that is an endless list of features and benefits that will also win.

Telviva One’s better quality conversations start right here, right now. Contact us today so that your customers can enjoy better quality conversations tomorrow.

Your digital transformation partner

A scalable, cost-effective cloud communication system for business that seamlessly integrates mobile and fixed voice, video and chat.

From The Cloud

Give your customers an agility and innovation boost. By using the power of Telviva's open standards and APIs to leverage other world-class solutions like analytics or smart assistants from AWS, Google and others.

To The Cloud

Move your customers' business communications to the cloud for instant cost savings, flexibility and control. Enable multichannel communications, as well as work from anywhere, with any device.

In The Cloud

Integration with contacts, calendars and CRM systems for better quality conversations. Empower clients to reinvent their processes to increase customer intimacy and business efficiency.

Telviva One synchronises all your people

Telviva One synchronisation transforms Enswitch PBX systems to a complete communications platform

Telviva One transforms any PBX system to a complete communications platform. And having a full suite of the latest business communications channels and tools, synchronised on Telviva One’s single platform, enables a long list of indispensable benefits:

Cloud Phone

Call transfers

Conference calls

Call recording

Web-based softphone application that allows users to make and receive calls on their web browser

Video collaboration and team messaging

Speed dialling

Team chats

Meetings and conferences

Supports OPUS – G729 codec

Speakerphone, mute and hold

Secure calling – Telviva One uses WebRTC, which uses Secure RTP

Call history

Mobile softphone

Included in both Telviva One options is Telviva Mobile

A softphone application that allows users to make and receive calls using their mobile phones. So, they are always available, always in touch. All in all, Telviva Mobile transforms mobile phones into home/office phones in an instant. For users who do not require the full feature all-in-one platform, the cloud Phone System package is perfect for their requirements.  Telviva offers a broad spectrum of standard features including:

Alerts

Call screening

Classes of service and remote access (Pin code dialling)

Call transfers; call waiting; and extension routing (Call forwarding, voicemail, busy etc.)

Caller line ID

Conference calling facilities

Voicemail to email

Call History

Pick up groups

Hunt groups and Queues

Speed dials

LDAP directory

Interactive Voice Recording (IVR)

Time-based routing

Reception dashboard (vision)

Partner with the industry pioneers

A scalable, cost-effective cloud communication system for business that seamlessly integrates mobile and fixed voice, video and chat.

World Class Service

Collaborating closely with our Enswitch partners and our resellers, and using the ITIL Framework, voice uptime and quality of service are assured.

Contextual Engagement

Integration with CRM systems to nurture authentic, customer-centric communications that are personal and relevant.

Open Standards Approach

Enjoy ease of interoperability with the best available cloud solutions. Telviva provides open APIs to enable integration with business processes.

Servest

With Telviva, you always feel that they are after your best interests, always eager to take your business to a better level. Whether it’s cost savings, quality or service improvement, they always exceed expectations

Praneel Matai

Director of Innovation and System Development, Corporate, Servest

Pink Elephant

We’ve enjoyed great cost savings with Telviva and are impressed with the reliability and responsiveness of the Telviva team. The free support is also invaluable

Anton Fourie

Head of Service Centre, Pink Elephant

Edcon

Overall, we saw an immediate and visible cost reduction of over 20% resulting primarily from a decline in spending on core call usage, as Edcon was able to benefit from free on-network voice calls between the different branches

Nieshell Watson

Divisional Executive for Commercial at Edcon

Got a question?

Are you an Enswitch owner looking to level up to multichannel communications? Or a Reseller looking for a proven business communications platform to add to your portfolio?

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ABOUT TELVIVA

Telviva is the market leader in SA in cloud communications. We make it easy for businesses to have better quality conversations with their customers, staff and suppliers. Taking the time to understand unique business processes and challenges, we respond with intelligent communication solutions that enhance the way you work.

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