For many small and medium sized business owners, managing the administration and costs associated with telephony is an ongoing struggle. Particularly for owners and managers that have to run various businesses and departments under a shared services model, correctly allocating costs and managing usage is a mammoth task.
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In today’s always-on, hyper connected business environment, customers are beginning to demand that products and services – and customer support – are delivered seamlessly and (almost) instantaneously. In an era in which a great deal of information can be delivered via a simple click of a mouse or tap on a screen, there is little patience for dropped calls or long lead times.
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In today’s frenetic, always-on corporate environment, keeping track of calls, messages – and communications in general – is a gargantuan task. One only has to glance at executive Personal Assistants and receptionists to realise that internal communication is a complex, and often stressful, daily challenge.
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