With the enforcement of POPIA looming, a growing number of businesses are looking to digital solutions in order to achieve regulatory compliant call recording. Having this information stored safely and securely is just the start however, as the cloud now opens up the possibility of greater insights and analysis that businesses need to optimise their processes.
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While a growing number of organisations have been forced to enable remote working in light of various levels of global restrictions, the focus has often been on digitisation in terms of moving applications to the cloud. But, a greater emphasis needs to be placed on nurturing cloud communities to ensure that secure access to apps and data is provided to the right people.
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In a country where mobile devices are abundant, and often the only way to get connected, WhatsApp Business offers local companies the use of an existing app on people’s phones to communicate at scale and provide improved customer service through quick replies, automated messages and compelling status updates.
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The word on the lips of business the world over is “digital”. In a bid to digitise, businesses are migrating to the cloud, developing an active social media presence and buying more software than ever, but is that really what it means to go digital? It depends.
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