Record and store calls for quality assurance, staff training, dispute resolution or security reasons – no on-site hardware required.
Calls are easy to retrieve: includes comprehensive search-and listen on the web function. This functionality can be added to any Telviva product.
Enjoy peace of mind with fully compliant call storage (FICA, HIPPA, FAIS, POPIA, CPA). All calls are stored in an individually secured environment, encrypted with a rotating encryption methodology unique to each call.
Analyse customer/agent audio and screen interaction. Full quality assurance and analytics capability.
Never run out of space – unlimited cloud based storage capacity.
