Our top of the range package, Telviva One Premium, means a premium service across every metric you care to mention.

Over and above the long list of features and benefits included in Telviva One Essentials, the Premium package also comes with a full suite of video conferencing features.

These include pragmatic features that allow for easy, seamless video conferencing, such as screen sharing, active speaker view, hand raising, and host control.

The Premium package accommodates up to 25 participants for those larger meetings, with up to 80 participant hours of conferencing per user.

Other benefits included in the Premium package include Microsoft and Google calendar and contact integration. And individual and group chat tools.

And when it comes to remote working environments, the Premium package was born out of the Covid lockdown. The development of this option was fast-tracked to meet the new customer demand for a reliable, stable video conferencing platform.

Another intelligent feature you’ll find with Telviva One’s Premium is that it automatically updates a user’s status – whether on a call or in a meeting. The system also allows the user to manually adjust their status and add a customised message if they so wish.

As you can see from the chart here, just like every aspect of Telviva One, its simplicity exemplified.

Better Integration for Better Interactions

Integration into CRM systems and API interactions between multiple software intermediaries means your customers will be able to leverage far more tools to boost efficiencies and productivity. Adding to that is Telviva One’s ease of accessibility to all manner of channels, mediums, systems and platforms, which makes for faster and more responsive CX.

Let's Hear it for Better Voice Quality

High definition voice quality comes as standard with Telviva One. It’s another example of the better experience that’s to be had from cloud-based Telviva services.

Your Customers will Feel at Home with the Increased Productivity

From now on, remote working will work even better, thanks to Telviva One. The development of Telviva One Premium was fast-tracked because of the pandemic. Enabling customer-facing staff to deliver consummate CX on any device, across any channel, from any location is just like the vaccine. It’s a potent shot in the arm for any business.

Portals So User-Friendly, That's Why Users Use Us

The fact that Telviva has integrated such a huge plethora of complex enterprise communication services, and integrated them all onto one user-friendly platform, is it any wonder that our users are so friendly towards Telviva One Premium?

Telviva One Syncs up with Google and Microsoft’s calendar and address books

Cloud Business Phone Features

Multi-Level IVRS

Messages for various options can be uploaded via the web interface – e.g. ‘One for sales, two for support…’ Remote changes can also be made through dialling into the IVR admin access number.

Conferencing

Hold conference calls with crystal clear quality at permanent or specified times. Specify the number of participants, assign PINs and notify participants when conferences start.

More Features

Built on Enswitch’s most trusted Cloud PBX platform Telviva One gives you feature rich, robust, reliable and secure business phone functionality. Easily accessible from a desk phone, laptop or mobile application.

Smart Call Routing

Telviva automatically routes your calls in the most cost-optimal way, via PSTN, GSM or VoIP.

Alerts

Proactive warnings can be set to alert you about long or expensive calls, telephones lines not registered, calls to destinations (alerts on potential call abuse) and when the maximum concurrent calls limit is exceeded.

Call Screening

This is a unique feature where called parties are asked if they wish to accept calls. Callers can be asked to record their names, and their caller ID or call flow-specific message can be played.

Busy Lamps

These indicate a busy status of other extensions, useful for PAs and receptionists using phones that facilitate multiple lines.

Classes of Service

Classes on outbound calls can be defined down to an individual number. Calls not allowed can be redirected to a remote access account allowing PIN access control of calls.

Call Forwarding

Can be set to ‘always’, ‘when unavailable’, ‘busy’ or ‘when unanswered’.

Caller Line ID

Available on incoming and outgoing calls, with the option to withhold caller ID on outgoing calls.

Call Back

Return a call from authenticated incoming caller IDs.

Feature Codes

Create short dial codes for many of the features of your PBX.

Paging

Includes auto-answer on compatible SIP telephones (works with SNOM IP phones).

Hunt Groups

Set up parallel, serial and circular hunt groups. Hunt groups can call telephones (extensions) and external numbers. Hunt groups include many ‘find me/follow me’ features.

Free Software Upgrades

Our team of internationally acclaimed software engineers constantly refines and upgrades the Telviva platform. These improvements are available free of charge to our customers.

Pick Up Groups

Individual phones or groups of phones can be answered with pickup codes.

Times and Dates

Calls can be routed by date and time of day for up to 20 years in advance, and can be any combination of times, days of the week, days of the month, months, and years.

Voicemail

Useful features include external access, email notification, web access to messages, and multiple greetings, which can be uploaded and downloaded on the web interface. Notification via a message waiting indicator, email and outbound calling.

Virtual Telephones

A telephone line can be logged in on top of a physical telephone to change its settings. Virtual telephones can move between physical telephones for a hot-desk environment.

Numbers Forwarding

When not available, numbers can be forwarded to SIP phones (extensions) or voicemail. One 087 or geographic number can be allocated. For Direct Inward Dialling (DID) to extensions, more numbers can be allocated as required.

Open Standards & API

Telviva easily integrates with your other business systems with no lock-ins. Choose your preferred network and voice termination providers and handsets. This vendor-agnostic approach lets you choose the most cost-effective option available.

Number Porting

Port your existing geographic numbers from other providers. Additional costs associated with porting numbers are covered by the number activation cost.

Call History

Call logs can be viewed on the web and downloaded to a spreadsheet. Call detail records (CDRs) include real time call costs. Regular users can view their individual call history, while overall records are visible only to administrators.

Speed Dial

Can be shared speed dials or set up per extension.

Balance Nofification

Receive automatic notifications when balances drop below a set amount. Requests for top-ups can be set to trigger when this happens.

Mobile Application

Access your business extension to make and receive calls wherever you are with the free Telviva mobile application for iOS and Android. Leverage platform features including call recording, conference calls and call transfers.

Webphone

Access your business extension to make and receive calls from your web browser. Leverage platform features including call recording, conference calls and call transfers.

Telviva One’s interoperability means integration with popular tools like MS Teams, WhatsApp and social media

Got a Question?

Are you an Enswitch owner looking to level up to multichannel communications?

Or are you a reseller looking for a proven business communications platform to add to your portfolio?