With the rapid adoption of smart mobile devices, Cloudbased office productivity applications and fast, reliable connectivity, the concept of a ‘virtual office’ has now become very real. And increasingly, mission critical.
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When it comes to SMEs, the choice of business telephony and the equipment that comes with it is largely dictated by the owner of the business. Within larger companies, it is the CIO, the IT manager or the operations manager who has traditionally been in charge of key decisions. Increasingly, however, the end user is playing a powerful role in this decision making process by demanding flexible tools and solutions to communicate within and outside of the enterprise.
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For many small and medium sized business owners, managing the administration and costs associated with telephony is an ongoing struggle. Particularly for owners and managers that have to run various businesses and departments under a shared services model, correctly allocating costs and managing usage is a mammoth task.
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In today’s always-on, hyper connected business environment, customers are beginning to demand that products and services – and customer support – are delivered seamlessly and (almost) instantaneously. In an era in which a great deal of information can be delivered via a simple click of a mouse or tap on a screen, there is little patience for dropped calls or long lead times.
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In today’s frenetic, always-on corporate environment, keeping track of calls, messages – and communications in general – is a gargantuan task. One only has to glance at executive Personal Assistants and receptionists to realise that internal communication is a complex, and often stressful, daily challenge.
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High-quality communication plays a great role in the contemporary world.It is not enough to use an ordinary phone and browse the global internet to start an efficient business.The goal is to decrease communication cost and, at the same time, expand functionality. This can be done with the help of the latest systems.
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The Ministry of Telecommunications and Postal Services has revealed that it is going to develop a policy on reducing data costs in South Africa. By March 2016 the Ministry of Telecommunications and Postal Service plans to have developed a policy directive for the reduction of data costs.
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One of the first things new business owners do when they set up shop is to have telephones installed. Then they have business cards printed with their company’s name, and – crucially – contact number/s on it. In many cases, that number becomes an intrinsic part of a business’s identity as it appears in print ads, Web pages and any sort of correspondence the company sends out to clients.
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