Thinking of becoming a Telviva Partner?

Author: Admin

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Businesses that offer better experiences to their customers earn between 4% and 8% above their competitors, research shows. While it isn’t wrong to add more technology, bots and automated chat functions into your customer service mix, it’s a better investment to place your focus on your teams and processes. If every team member is equipped to provide context, speed and accuracy at every customer touchpoint, that’s how you improve service levels and reduce churn rates.

A secure and efficient distributed working environment has become one of the top business priorities. With the lockdown in South Africa, many companies have had to embrace remote working as a critical tactic to remain operational. For its part, software-defined wide-area networking (SD-WAN) is a vital enabler in such a cloud-rich environment and the rapid expansion of digital footprints within enterprises.

The world of telecoms can be a tricky one. Websites all over seem to give a lot of information on their products, but it’s seldom the information you actually need. At Telviva, we want to simplify your life, not confuse it, so we thought we would break down a small question that some of our customers and clients have been asking us; “What is the difference between a PBX and a PABX?”

In terms of wireless connectivity, South Africa is in a fairly great space. Thanks to an expansive 4G infrastructure, both consumers and businesses can perform all manner of internet-related activities, such as stream high-definition videos and share huge company files – from just about anywhere (as long as there is coverage, of course). From an economic perspective, this has resulted in an explosion of innovation and development in the country over the last few years.

When business owners find themselves negotiating leases and contracts with landlords and service providers, they often start on the back foot. Many are coerced into agreements that have hugely unfavourable terms, simply because they don’t know any better. Office telephony provides a classic example. When moving offices, or expanding into new and bigger premises, business owners are faced with questions around their existing PBX systems. What usually happens is that PBX providers convince business owners to purchase a new PBX system for the new space, and to sign a new, long-term contract.